Support & Managed Services
A named team that keeps
your software healthy.
Monitoring, SLAs and a named team on call — because the work does not end at launch.
What we deliver
What SoftMIVIX's Support & Managed Services service includes
A named team that keeps your systems healthy after launch — monitoring, fixes, updates and improvements under clear service levels, so the work does not stop at go-live.
- 24/7 monitoring and alerting
- Bug fixes and security patching
- Agreed response and resolution times (SLAs)
- Dependency and platform upgrades
- Monthly health and performance reports
- A small backlog of improvements each month
How it runs
Three steps, each with something you can see
- Step 1
Onboard
Learn your systems and set up monitoring.
- Step 2
Run
Respond to issues within agreed SLAs.
- Step 3
Improve
Monthly reviews and steady improvements.
Questions
Support & Managed Services: what people ask first
Yes. We start with an onboarding review of the code, infrastructure and open issues, set up monitoring, and agree service levels once we know the system.
They are agreed per contract, based on how critical each system is to your business, and written into the service levels.
Every build includes 30 days of post-launch support. After that, support continues under an optional monthly retainer.
Start with a conversation, not a contract
Thirty minutes on a call and you will know whether we are the right fit. If we are not, we will say so.
Book a 30-minute call